FAQ
Shipping & Returns
How long do shipments take?
A maximum of 72 hours from the receipt of an email that the order is being prepared.
Do you ship outside the peninsula?
Clear! We do shipping to all the world.
Products
Can the products be purchased in the salons?
You can buy all the products both online, in our APP, and in person at both salons in Madrid.
- Velazquez Street 76.
- Calle Lagasca 3.
Are the products compatible with each other?
All Moncho Moreno products are perfectly compatible with each other.
Can I use the products after I have had a keratin treatment, etc.?
They can be used despite the fact that some of them contain sulfates since the amount is so minimal that it does not affect at all.
klarna
If you want to know all the details about Klarna Click here
Moncho Club
¿Los códigos del MonchoClub tienen fecha de expiración?
Los códigos del MonchoClub no tienen fecha de expiración, pero los puntos sí. Por eso, recomendamos que redimas tus puntos y guardes los códigos para aprovecharlos cuando los necesites.
¿Es posible combinar los códigos del MonchoClub con otros códigos de descuento?
Cada código de descuento se puede utilizar de forma independiente, por lo que no es posible combinarlos.