1. INTRODUCTION

This document establishes the conditions governing the purchase of products through https://www.monchomoreno.com, (hereinafter, the "Conditions"). Please read these Conditions carefully before placing an order through https://www.monchomoreno.com, and in case of doubt regarding what is established in them, contact us through the following email address: online@monchomoreno.com or mdelapena@auratechlegal.es

These conditions could be modified. It is your responsibility to read them periodically, since those that are in force at the time of making your purchase or order will be applicable.

You declare to be of legal age and to be the holder of the bank card that, in your case, could be used to make payments through this Website. In case of paying by Paypal ShopPay and Google Pay, you declare to be the account holder of the aforementioned payment methods through which you can proceed with the payment.

Through the website https://www.monchomoreno.com, MMO 2021 SL sells and makes available hairdressing and aesthetic items.

The products that we sell on our website are manufactured by third parties. In each case, they must be used as established in their respective instructions for use, given the characteristics of these products. MMO 2021 SL is not responsible for any uses or applications that may be made improperly with respect to them, nor that they meet the expectations of the User according to the information offered in each case by the manufacturers.

2.- OUR DATA

The sale of items through this web page https://www.monchomoreno.com is carried out by MMO 2021 SL owner of this Website (hereinafter the "Responsible" or MMO"), with registered office at C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain with CIF B09656927 and email online@monchomoreno.com

3.- YOUR DATA. PRIVACY POLICY

The purpose of this "Privacy and Data Protection Policy" is to make known the conditions that govern the collection and processing of your personal data by MMO to ensure fundamental rights, your honor and freedoms, all in compliance with the regulations in force that regulate the Protection of Personal Data according to the European Union and the Spanish Member State.

In accordance with these regulations, we need to have your authorization and consent for the collection and processing of your personal data, so below, we indicate all the details of your interest regarding how we carry out these processes, for what purposes, what other entities could have access to your data and what are your rights.

For all of the above, once our Data Protection Policy has been reviewed and read, it is essential that you accept it as proof of your conformity and consent.

a.-Responsible for treatment

Who collects and processes your data?

The Data Controller is that natural or legal person, public or private, or administrative body, which alone or jointly with others determines the purposes and means of personal data processing; in the event that the purposes and means of processing are determined by the Law of the European Union or the Spanish Member State.

In this case, our identification data as Data Controller are the following:

MMO 2021 SL - CIF B09656927

How can you contact us?

Registered office:

C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain

Email: online@monchomoreno.com - Telephone: 628652769

Postal address:

C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain

Who can help you with our Data Protection Policy?

We have a person or entity specialized in data protection, which is in charge of ensuring proper compliance in our entity with current legislation and regulations. This person is called the Data Protection Officer (DPO) and, if needed, you can contact him as follows:

Mario de la Peña Triguero- NIF/DNI 70253028B

Email: mdelapena@auratechlegal.es - Telephone: 647633242

b.-Security measures

What do we do to guarantee the privacy of your data?

Our entity adopts the necessary organizational and technical measures to guarantee the security and privacy of your data, prevent its alteration, loss, treatment or unauthorized access, depending on the state of the technology, the nature of the data stored and the risks to which they are exposed.

Among others, the following measures stand out:

• Guarantee the confidentiality, integrity, availability and permanent resilience of treatment systems and services.
• Restore availability and access to personal data quickly, in the event of a physical or technical incident.
• Verify, evaluate and assess, on a regular basis, the effectiveness of the technical and organizational measures implemented to guarantee the safety of the treatment.
• Pseudonymize and encrypt personal data, in case it is sensitive data.

c.-Purposes of the treatment

Why do we want to process your data?

We need your authorization and consent to collect and process your personal data, for which reason we detail the intended uses and purposes below.

Website Queries: Response to queries received through the electronic form on the website.

Commercial communications: Marketing, advertising and commercial prospecting.

WhatsApp web page chat: Management and contact with users.

Cookies, pixels and tracking: Sharing information on social networks. “Fav”, “Like”, “+1” and similar buttons; Identify problems and offer advertising tailored to your preferences; Obtain statistical data on user navigation.; Retain user preferences during their stay on a website; Streaming video and third-party maps. A feature or plug-in provided by a third party establishes a direct connection between the user's browser and Internet domains owned by the third party, allowing the feature to be downloaded and executed.

App Store and Google Play: Allow to download the app depending on the device; Process payments for purchases made.

Registration in the App or web: Process the orders placed; Process the registrations, information and payments of the people who register in the App.

Management of online purchases in the App or Web: Collections, returns, billing and management of the online shopping cart; electronic commerce; Online purchase of products on the web or App.

Social networks: Share information on Social Networks.

Client management: Contact and commercial activities with clients.

How long do we keep your data?

We use your data for the time strictly necessary to fulfill the purposes indicated above. Unless there is a legal obligation or requirement, the expected conservation periods are:

Website inquiries: During a period of 1 year from the last confirmation of interest. The data will be deleted after one year from the contact as long as that contact does not become a customer.

Commercial communications: As long as its deletion is not requested by the interested party. The data will be kept until the owner notifies us of his opposition.

WhatsApp web page chat: For a period of 1 year from the last confirmation of interest. The personal data provided will be kept as long as they are necessary or pertinent for the purpose for which they were collected or registered, and as long as the consent given is not revoked.

Cookies, pixels and tracking You must access our cookies policy to know the conservation time of each cookie as well as the information that has been collected.

App Store and Google Play While the contractual relationship is maintained

Registration in the App or web The data is processed until the user or subscriber cancels their account.

Management of online purchases in the App or Web: For a period of 5 years from the last confirmation of interest. We will keep your personal information as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to delete, cancel and/or limit the processing of your data. In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be addressed and for which its recovery is necessary.

Social networks: As long as their deletion is not requested by the interested party

Customer management: For a period of 5 years from the last confirmation of interest

d.- Legitimation of the treatment

Why do we process your data?

The collection and processing of your data is always legitimized by one or more legal bases, which are detailed below:

Consultations Website: (Art. 6.1.a GDPR) Consent of the interested party

Commercial communications: (Art. 6.1.a GDPR) Consent of the interested party; (Art. 6.1.b GDPR) Existence of a contractual relationship with the interested party through contract or pre-contract

WhatsApp web page chat: Explicit consent of the interested party

Cookies, pixels and tracking: (Art. 6.1.a GDPR) Consent of the interested party

App Store and Google Play: (Art. 6.1.b GDPR) Existence of a contractual relationship with the interested party by contract or pre-contract

Registration in the App or web: (Art. 6.1.a GDPR) Consent of the interested party; (Art. 6.1.b GDPR) Existence of a contractual relationship with the interested party through contract or pre-contract

Management of online purchases in the App or Web: Explicit consent of the interested party; (Art. 6.1.b GDPR) Existence of a contractual relationship with the interested party through contract or pre-contract

Social networks: Explicit consent of the interested party

Customer management: Existence of a contractual relationship with the interested party by contract or pre-contract

e.-Recipients of your data

To whom do we transfer your data within the European Union?

Sometimes, in order to comply with our legal obligations and our contractual commitment to you, we are faced with the obligation and need to transfer some of your data to certain categories of recipients, which we specify below:

Website inquiries: Companies dedicated to advertising or direct marketing; Business group entities

Commercial communications: Companies dedicated to advertising or direct marketing; Business group entities

Cookies, pixels and tracking: Companies dedicated to advertising or direct marketing. Partners that appear in the consent management banner.

App Store and Google Play: Data is shared with APPLE and GOOGLE.

Registration in the App or web: Entities of the business group

Online purchase management in the App or Web: Tax Administration; Banks, savings banks and rural banks; Business group entities. Courier companies. Suppliers of the electronic store.

Social networks: Entities that provide social networking services

Customer management: Tax Administration; Banks, savings banks and rural banks

Management online purchases in the App or Web

Monone 2018, SL (Company with which personnel and infrastructure resources are shared: Identification data; Economic, financial and insurance; Credit information; Other categories; Transactions of goods and services)

Peluquerías Moncho Moreno, SL (Company with which personnel and infrastructure resources are shared: Identification data; Economic, financial and insurance; Credit information; Other categories; Transactions of goods and services)

Moncho Moreno, SL, (Company with which personnel and infrastructure resources are shared: Identification data; Economic, financial and insurance; Credit information; Other categories; Transactions of goods and services)

Do we carry out International Transfers of your data outside the European Union?

In the processes of processing your data carried out by our entity, we need to hire external services that could imply that your data is stored and/or processed by organizations that are established or operate from outside the European Union, which would imply that we make transfers international of your data.

Below, we indicate all the details of these international transfers, (they only appear if they are made):

f.-Origin and data processed

Where did we get your data from?

Website inquiries

• Web contacts / Newsletter: The interested party or his legal representative
• Web users: The interested party or his legal representative

commercial communications

• Web contacts / Newsletter: The interested party or his legal representative

WhatsApp website chat

• Web users: The interested party or his legal representative

Cookies, pixel and tracking

• Web users: The interested party or his legal representative

App Store and Google Play

• Users registered in the App or on the web: The interested party or his legal representative

Registration in the App or web

• Users registered in the App or on the web: The interested party or his legal representative

Management online purchases in the App or Web

• Users registered in the App or on the web: The interested party or his legal representative
• Ecommerce customers: The interested party or his legal representative. The data has been provided by the user in the purchase process of one of our products.
• Employees: The interested party or his legal representative

Social networks

• Followers: The interested party or his legal representative

Customer Management

• Clients: The interested party or his legal representative

What types of your data have we collected and processed?

Website inquiries

Web contacts / Newsletter

• Identification data (Name and Surname; Electronic address)

web users

• Identification data (Email address; IP address; Name and Surname; Telephone; WhatsApp profile (Telephone number, name, nickname, image))
• Other categories (Message; Web)

commercial communications

Web contacts / Newsletter

• Identification data (Email address)

WhatsApp website chat

web users

• Identification data (whatsapp profile (phone number, name, nickname, image))

Cookies, pixel and tracking

web users

• Identification data (IP address)
• Other categories (ID generated by the Pixel or Cookie)

App Store and Google Play

Users registered in the App or on the web

• Identification data (Email address; Name and Surname; Telephone)
• Other categories (Password)
• Economic, financial and insurance (Subscription payment through Google Pay and iTunes)
• Special categories of data (Biometric data)

Registration in the App or web

Users registered in the App or on the web

• Identification data (Email address; Name and Surname; Telephone)
• Economic, financial and insurance (PayPal; Shop Pay; Apple Pay; Google Pay)
• Credit information (Bank, debit or credit card data.)
• Other categories (Password)

Management online purchases in the App or Web

Users registered in the App or on the web

• Identification data (Email address; Name and Surname; Telephone)
• Economic, financial and insurance (PayPal; Shop Pay; Apple Pay; Google Pay)
• Credit information (Bank, debit or credit card data.)
• Other categories (Password)

E-commerce customers

• Identification data (Name and Surname; Postal address; NIF / NIE / Passport; Email address; Telephone)
• Economic, financial and insurance (Bank details; Credit cards; PayPal; Shop Pay; Google Pay)
• Transactions of goods and services (Financial transactions)

Employees

• Identification data (Email address)

Social networks

• Followers Identification data (Name and Surname; Email address)

Customer Management

Customers

• Identification data (Name and Surname; Postal address; NIF / NIE / Passport; Email address; Telephone)
• Economic, financial and insurance (bank details)
• Transactions of goods and services (Financial transactions)

g.-Rights of the interested parties

What are the rights that protect you?

The current data protection regulations protect you in a series of rights in relation to the use that we give to your data. Each and every one of your rights are personal and non-transferable, that is, they can only be carried out by the owner of the data, after verifying their identity.

Next, we indicate what are the rights that assist you:

• Request ACCESS to your personal data
• Request the RECTIFICATION of your data
• Request the DELETION or deletion of your data (right to be "forgotten")
• LIMIT or OPPOSE the use we give to your data
• Right to PORTABILITY of your data in cases of telecommunications or internet services.
• Right to WITHDRAW your consent at any time
• Right to file a CLAIM regarding data protection before the Control Authority: Spanish Agency for
• Data Protection

How can you exercise your rights in relation to your data?

To exercise your rights of access, rectification, deletion, limitation or opposition, portability and withdrawal of your consent, you can do so in the following way:

Website inquiries

• Responsible: MMO 2021 SL
• Telephone: 628652769
• E-mail: online@monchomoreno.com
• Website: https://www.monchomoreno.com

commercial communications

• Responsible: MMO 2021 SL
• Telephone: 628652769
• E-mail: online@monchomoreno.com
• Website: https://www.monchomoreno.com

WhatsApp website chat

• Responsible: MMO 2021 SL
• Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
• Telephone: 328652769
• E-mail: online@monchomoreno.com
• Website: https://www.monchomoreno.com

Cookies, pixel and tracking

• Responsible: MMO 2021 SL
• Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
• Telephone: 628652769
• E-mail: online@monchomoreno.com
• Website: https://www.monchomoreno.com

App Store and Google Play

• Responsible: MMO 2021 SL
• Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
• Telephone: 628652769
• E-mail: online@monchomoreno.com
• Website: https://www.monchomoreno.com

Registration in the App or web

• Responsible: MMO 2021 SL
• Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
• Telephone: 628652769
• E-mail: online@monchomoreno.com
• Website: https://www.monchomoreno.com

Management online purchases in the App or Web

• Responsible: MMO 2021 SL
• Telephone: 628652769
• E-mail: online@monchomoreno.com
• Website: https://www.monchomoreno.com

Social networks

• Responsible: MMO 2021 SL
• Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
• Telephone: 628652769
• E-mail: online@monchomoreno.com

Customer Management

• Responsible: MMO 2021 SL
• Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
• Telephone: 628652769
• E-mail: online@monchomoreno.com

How can you file a claim?

In addition to your rights, if you believe that your data is not being collected or processed in accordance with current Data Protection regulations, you may file a claim with the Control Authority, whose contact information is indicated below:

Spanish Data Protection Agency

• C/. Jorge Juan, 6. 28001, Madrid (Madrid), Spain
• Email: info@aepd.es- Telephone: 912663517
• Web: https://www.aepd.es

h.-Consent and acceptance

The acceptance of this document indicates that you understand and accept all the clauses of our privacy policy, therefore, you authorize the collection and processing of your personal data in these terms. This acceptance is made by activating the "Reading and Acceptance" checkbox of our Privacy Policy.

4.- SERVICE AVAILABILITY

To place an order you must be over 18 years of age.

We currently ship orders to destinations within the Spanish peninsula.

5.- HOW TO MAKE A PURCHASE OR ORDER

To place an order, you must follow the online purchase procedure and click on "Continue with payment - Pay now". Following this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Likewise, we will inform you by email as soon as it has left our facilities (the “Shipping Confirmation”).

6.- TECHNICAL MEANS TO CORRECT ERRORS

In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this Website, you can modify them in the "My Account" section.

In any case, you can correct errors related to the personal data provided during the purchase process by contacting the

customer service through the phone 628652769, or the email address online@monchomoreno.com , as well as exercising the right of rectification contemplated in our Privacy Policy through mdelapena@auratechlegal.es.

This Website shows confirmation windows in various sections of the purchase process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this Website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.

If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, by phone or at the aforementioned email address, to correct the error. .

7.- AVAILABILITY OF THE PRODUCTS

All purchases are subject to product availability. If there are difficulties regarding the supply of products or in the unlikely event of a lack of the product (after placing your order) due to the fact that the item is not in stock, we will notify you of the delay in delivery and If you do not wish to continue with the purchase, you can cancel it and we will refund any amount you may have paid.

8.- DELIVERY

We review the assortment of items offered in our online store daily, so you can only purchase products that are available at that time. The delivery procedure will be as follows unless there are circumstances arising from the personalization of the products:

• From Monday to Friday, orders received before 12:00, are processed on the day and delivered in 48, 72 hours, as long as they are working days.
• Orders placed from Friday after 12:00 to Sunday are processed on Monday, or the first business day that is not a holiday.

Deliveries cannot be made on Saturdays, Sundays or holidays and the delivery times refer to the first attempt by the transport agency.

If for any reason attributable to MMO 2021 SL 5 days after the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase, establishing a new delivery date or canceling the order with a full refund of the price paid.

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the time in which you or a third party indicated by you acquire material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address.

To consult the Shipping Costs, you can consult in the last step of the purchase confirmation.

9.- IMPOSSIBILITY OF DELIVERY

If it is impossible for us to deliver your order, after the 2 delivery attempts referred to and without having contacted the transport company for that purpose, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent to you again or to pick it up.

10.- PRICE AND PAYMENT

The prices on this Website include VAT, but exclude shipping costs, which will be added to the total amount. For these purposes, delivery in Peninsular Spain is €6 for all orders equal to or less than €50. For orders over €50, the shipping cost will be assumed by MMO 2021 SL

Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you an Order Confirmation.

Once you have selected all the items you wish to purchase, they will have been added to your cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Likewise, during the purchase process, before making the payment, you can modify the details of your order. Likewise, you have a detail of all the orders placed in the section of your profile on our website.

You can use Visa, Mastercard, PayPal, ShopPay and Google Pay as a means of payment.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will pre-authorize your card to ensure there are sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouses. If your means of payment is Paypal, ShopPay and Google Pay. The charge will be made at the time we confirm the order.

By clicking on "Pay now" you are confirming that the credit card is yours.

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

11.- BILLING

You expressly authorize us to issue the invoice electronically and renounce its physical shipment on paper.

13.- RETURN POLICY

13. Return policy

13.1.-Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without justification.

The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify the person in charge, MMO 2021 SL by writing to us at online@monchomoreno.com or through your profile on our website, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email) and send it to us at the address C/Velázquez 76 under right. 28001, Madrid (Madrid), Spain. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

13.2.- Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs, without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the withdrawal. your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction. You will not incur any costs as a result of the refund. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

You will not have the right to withdraw from the contract whose object is the supply of any of the following products:

• Custom items.
• Goods sealed for hygiene reasons that have been unsealed after delivery.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond its mere opening, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents. In any case, you must deliver, together with the product to be returned, the duly completed ticket that you will have received at the time of delivery of the product.

You will find a summary on the exercise of this right of withdrawal when you receive the order.

In case you do not wish to return the products via the free option available, you will be responsible for the return costs. Please note that if you decide to return the items to us postage due, we will be authorized to charge you for the costs that we may incur.

After examining the article, we will notify you if you are entitled to a refund of the amounts paid. The reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal term and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold reimbursement until we have received the goods back, or until you have provided proof of return of the goods. The refund will always be made in the same means of payment that you used to pay for the purchase. You will bear the cost and risk of returning the products to us, as indicated above. If you have any questions, you can contact us at the following email address online@monchomoreno.com

13.3.- Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you should contact us immediately at online@monchomoreno.com providing the product information as well as of the damage suffered, or by calling the number 628652769 where we will indicate how to proceed.

You can return the product by delivering it to a courier that we will send to your home.

We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.

The amounts paid for those products that are returned due to a flaw or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The refund will be made in the same payment method that was used to pay for the purchase.

In any case, the rights recognized by current legislation remain safe.

14.- GUARANTEES

If you contract as a consumer and user, we offer you guarantees on the products that we market through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested. within 3 months from the delivery of the product.

It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this web page, (ii) they present the usual quality and benefits of a product of the same type. that are reasonably expected.

In the event that the product shows any damage in the terms indicated above, please contact MMO 2021 SL customer service immediately, to indicate the procedure for returning the product. At the moment in which the defects of the same are verified, all the economic amounts paid will be refunded. The return of the products will in no case imply a direct cost for the customer.

When a product does not conform, the client may choose between replacing or repairing it, without the client being charged for the expenses that these events entail.

To record the claim and begin processing the incident, the client must write an email to online@monchomoreno.com indicating the facts and the necessary instructions will be provided to attend to their request.

15.- LIABILITY AND EXEMPTION FROM LIABILITY

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased on our Website will be strictly limited to the purchase price of said product.

MMO 2021 SL declines all responsibility related to the improper or incorrect use of any of the products distributed through https://www.monchomoreno.com.

16.- ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns.

You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its validity. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law, nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , that we could have given him.

17.- WAIVER

No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from these Conditions.

No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing.

18.- PARTIAL NULLITY

If any of these Conditions or any provision of a contract were declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

19.- ENTIRE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire existing agreement between you and MMO 2021 SL in relation to the purpose thereof and replace any other agreement, agreement or previous promise agreed between you and MMO 2021 SL verbally or in writing.

You acknowledge having consented to the execution of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned in the present Conditions.

Neither you nor we will have any recourse against any untrue statement made by the other party, verbal or written, prior to the date of a contract (unless such untrue statement was fraudulently made) and the only recourse available to you is the other party will be for breach of contract in accordance with the provisions of these Conditions.

20.- RIGHT TO MODIFY THE PRESENT CONDITIONS

We have the right to review and modify these Terms at any time.

You will be subject to the policies and Conditions in force at the time you use this website or make each order, except that by law or decision of government agencies we must make retroactive changes in said policies,

Conditions or Privacy Policy, in which case, the possible changes will also affect the orders that you had previously made.

21.- APPLICABLE LEGISLATION AND JURISDICTION

The use of our website https://www.monchomoreno.com and the contracts for the purchase of products through said Website will be governed by the Spanish legislation of the Villa de Madrid.

Any controversy that arises or is related to the use of the Website or with said contracts will be submitted to the non-exclusive jurisdiction of the courts and tribunals of Madrid.

If you are contracting as a consumer, nothing in this clause will affect the rights recognized as such by current legislation.

22.- COMMENTS, SUGGESTIONS AND CLAIMS

Your comments and suggestions will be welcomed. We ask you to send us such comments and suggestions, as well as any queries, complaints or claims, through our contact form, the telephone number or the postal or email address indicated in clause 2 of these Conditions.

In addition, we have official claim forms available to consumers and users. You can request them by calling the phone or emailing online@monchomoreno.com

Your complaints and claims before our customer service will be dealt with as soon as possible and, in any case, within the legally established period. Likewise, they will be registered with an identification key that we will inform you of and will allow you to monitor them.

If you as a consumer consider that your rights have been violated, you can address your complaints to us through the email address online@monchomoreno.com in order to request an out-of-court dispute resolution.

In this sense, if the acquisition between you and us has been carried out online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us. on consumer matters accessible through the Internet address http://ec.europa.eu/consumers/odr/ .