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Contract Conditions

1. INTRODUCTION

This document establishes the conditions governing the purchase of products through https://www.monchomoreno.com, (hereinafter, the “Conditions”). We ask you to carefully read these Conditions before placing an order through https://www.monchomoreno.com, and if you have any doubts regarding what is established therein, contact us through the following email address: online@monchomoreno.com or mdelapena@auratechlegal.es

These conditions could be modified. It is your responsibility to read them periodically, since those that are in force at the time of making your purchase or order will be applicable.

You declare that you are of legal age and are the holder of the bank card that, if applicable, could be used to make payments through this Website. If you pay through Paypal ShopPay and Google Pay, you declare that you are the account holder of the aforementioned payment methods through which you can proceed with the payment.

Through the website https://www.monchomoreno.com, MMO 2021 SL sells and makes hairdressing and beauty items available to you.

The products that we sell on our website are manufactured by third parties, in each case they must be used as established in their respective instructions for use or instructions, given the characteristics of these products. MMO 2021 SL is not responsible for any uses or applications that may be carried out improperly, nor for their compliance with the User's expectations in accordance with the information offered in each case by the manufacturers.

2.- OUR DATA

The sale of items through this website https://www.monchomoreno.com is carried out by MMO 2021 SL, owner of this Website (hereinafter the “Controller” or MMO”), with registered office at C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain with CIF B09656927 and email online@monchomoreno.com

3.- YOUR DATA. PRIVACY POLICY

The purpose of this "Privacy and Data Protection Policy" is to make known the conditions that govern the collection and processing of your personal data by MMO to ensure fundamental rights, your honor and freedoms, all in compliance with the current regulations that regulate the Protection of Personal Data according to the European Union and the Spanish Member State.

In accordance with these regulations, we need to have your authorization and consent for the collection and processing of your personal data, so below, we indicate all the details of your interest regarding how we carry out these processes, for what purposes, what Other entities could have access to your data and what their rights are.

For all the above, once you have reviewed and read our Data Protection Policy, it is essential that you accept it as proof of your agreement and consent.

a.-Responsible for treatment

Who collects and processes your data?

The Data Controller is that natural or legal person, public or private in nature, or administrative body, who alone or jointly with others determines the purposes and means of processing personal data; in the event that the purposes and means of the processing are determined by the Law of the European Union or the Spanish Member State.

In this case, our identifying data as Data Controller are the following:

MMO 2021 SL - CIF B09656927

How can you contact us?

Registered office:

C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain

Email: online@monchomoreno.com - Telephone: 628652769

Postal address:

C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain

Who can help you with our Data Protection Policy?

We have a person or entity specialized in data protection, who is in charge of ensuring correct compliance in our entity with current legislation and regulations. This person is called the Data Protection Officer (DPO) and, if you need it, you can contact him as follows:

Mario de la Peña Triguero- NIF/DNI 70253028B

Email: mdelapena@auratechlegal.es - Telephone: 647633242

b.-Security measures

What do we do to guarantee the privacy of your data?

Our entity adopts the necessary organizational and technical measures to guarantee the security and privacy of your data, prevent its alteration, loss, treatment or unauthorized access, depending on the state of the technology, the nature of the stored data and the risks to which They are exposed.

Among others, the following measures stand out:

  • Ensure the ongoing confidentiality, integrity, availability and resilience of treatment systems and services.
  • Restore availability and access to personal data quickly, in the event of a physical or technical incident.
  • Verify, evaluate and assess, on a regular basis, the effectiveness of the technical and organizational measures implemented to guarantee the security of the treatment.
  • Pseudonymize and encrypt personal data, if it is sensitive data.

c.-Purposes of the treatment

Why do we want to process your data?

We need your authorization and consent to collect and process your personal data, so below we detail the intended uses and purposes.

Website Queries: Response to queries received through the electronic form on the website.

Commercial communications: Marketing, advertising and commercial prospecting.

WhatsApp web page chat: Management and contact with users.

Cookies, pixel and tracking: Sharing information on social networks. “Fav”, “Like”, “+1” and similar buttons; Identify problems and offer advertising tailored to your preferences; Obtain statistical data on user navigation.; Retain the user's preferences during their stay on a website; Streaming video and third-party maps. A feature or add-on provided by a third party establishes a direct connection between the user's browser and Internet domains owned by the third party, allowing the feature to be downloaded and executed.

App Store and Google Play: Allow downloading the app depending on the device; Process payments for purchases made.

Registration in the App or website: Process orders placed; Process the registrations, information and payments of people who register in the App.

Management of online purchases in the App or Web: Collections, returns, invoicing and management of the online shopping cart; electronic commerce; Online purchase of products on the web or App.

Social networks: Share information on Social Networks.

Customer management: Contact and commercial activities with customers.

How long do we keep your data?

We use your data for the time strictly necessary to fulfill the purposes indicated above. Unless there is a legal obligation or requirement, the expected retention periods are:

Website Inquiries: For a period of 1 year from the last confirmation of interest. The data will be deleted after one year from the contact as long as that contact does not become a customer.

Commercial communications: As long as their deletion is not requested by the interested party. The data will be kept until the owner informs us of his/her opposition.

WhatsApp web page chat: For a period of 1 year from the last confirmation of interest. The personal data provided will be kept as long as it is necessary or relevant for the purpose for which it was collected or registered, and as long as the consent given is not revoked.

Cookies, pixel and tracking You must access our cookie policy to know the retention time of each cookie as well as the information that has been collected.

App Store and Google Play While the contractual relationship is maintained

Registration in the App or website The data is processed until the user or subscriber cancels their account.

Online purchase management in the App or Web: For a period of 5 years from the last confirmation of interest. We will maintain your personal information as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to deletion, cancellation and/or limitation of the processing of your data. In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended to and for which recovery is necessary.

Social networks: As long as their deletion is not requested by the interested party

Customer management: For a period of 5 years from the last confirmation of interest

d.-Legitimation of the treatment

Why do we process your data?

The collection and processing of your data is always legitimized by one or more legal bases, which we detail below:

Website Consultations: (Art. 6.1.a RGPD) Consent of the interested party

Commercial communications: (Art. 6.1.a RGPD) Consent of the interested party; (Art. 6.1.b RGPD) Existence of a contractual relationship with the interested party through contract or pre-contract

WhatsApp web page chat: Explicit consent of the interested party

Cookies, pixel and tracking: (Art. 6.1.a RGPD) Consent of the interested party

App Store and Google Play: (Art. 6.1.b RGPD) Existence of a contractual relationship with the interested party through contract or pre-contract

Registration in the App or website: (Art. 6.1.a RGPD) Consent of the interested party; (Art. 6.1.b RGPD) Existence of a contractual relationship with the interested party through contract or pre-contract

Management of online purchases in the App or Web: Explicit consent of the interested party; (Art. 6.1.b RGPD) Existence of a contractual relationship with the interested party through contract or pre-contract

Social networks: Explicit consent of the interested party

Customer management: Existence of a contractual relationship with the interested party through contract or pre-contract

e.-Recipients of your data

To whom do we transfer your data within the European Union?

Sometimes, in order to comply with our legal obligations and our contractual commitment to you, we are faced with the obligation and need to transfer some of your data to certain categories of recipients, which we specify below:

Website Consultations: Companies dedicated to advertising or direct marketing; Business group entities

Commercial communications: Companies dedicated to advertising or direct marketing; Business group entities

Cookies, pixel and tracking: Companies dedicated to advertising or direct marketing. Partners that appear in the consent management banner.

App Store and Google Play: Data is shared with APPLE and GOOGLE.

Registration in the App or website: Entities of the business group

Management of online purchases in the App or Web: Tax Administration; Banks, savings banks and rural banks; Entities of the business group. Courier companies. Electronic store suppliers.

Social networks: Entities that provide social network services

Client management: Tax Administration; Banks, savings banks and rural banks

Online purchasing management in the App or Web

Monone 2018, SL (Company with which personnel and infrastructure resources are shared: Identification data; Economic, financial and insurance; Credit information; Other categories; Transactions of goods and services)

Peluquerías Moncho Moreno, SL (Company with which personnel and infrastructure resources are shared: Identification data; Economic, financial and insurance; Credit information; Other categories; Transactions of goods and services)

Moncho Moreno, SL, (Company with which personnel and infrastructure resources are shared: Identification data; Economic, financial and insurance; Credit information; Other categories; Transactions of goods and services)

Do we make International Transfers of your data outside the European Union?

In the processes of processing your data carried out by our entity, we need to hire external services that could imply that your data is stored and/or processed by organizations that are established or operate from outside the European Union, which would imply that we carry out transfers. international of your data.

Below, we indicate all the details of these international transfers (they only appear if they were made):

f.-Origin and processed data

Where have we obtained your data?

Website Inquiries

  • Web contacts / Newsletter: The interested party himself or his legal representative
  • Website users: The interested party himself or his legal representative

Commercial communications

  • Web contacts / Newsletter: The interested party himself or his legal representative

Chat web page WhatsApp

  • Website users: The interested party himself or his legal representative

Cookies, pixel and tracking

  • Website users: The interested party himself or his legal representative

App Store and Google Play

  • Users registered in the App or on the website: The interested party or their legal representative

Registration in the App or website

  • Users registered in the App or on the website: The interested party or their legal representative

Online purchasing management in the App or Web

  • Users registered in the App or on the website: The interested party or their legal representative
  • Ecommerce Clients: The interested party himself or his legal representative. The data has been provided by the user in the purchasing process of one of our products.
  • Employees: The interested party himself or his legal representative

Social networks

  • Followers: The interested party himself or his legal representative

Customer Management

  • Clients: The interested party himself or his legal representative

What types of your data have we collected and processed?

Website Inquiries

Web contacts / Newsletter

  • Identification data (Name and Surname; Email address)

Website users

  • Identification data (Email address; IP address; Name and surname; Telephone; WhatsApp profile (Phone number, name, nickname, image))
  • Other categories (Message; Web)

Commercial communications

Web contacts / Newsletter

  • Identification data (Electronic address)

Chat web page WhatsApp

Website users

  • Identification data (Whatsapp profile (phone number, name, nickname, image))

Cookies, pixel and tracking

Website users

  • Identification data (IP Address)
  • Other categories (ID generated by the Pixel or Cookie)

App Store and Google Play

Users registered in the App or on the website

  • Identification data (Email address; Name and surname; Telephone)
  • Other categories (Password)
  • Economic, financial and insurance (I pay subscriptions through Google Pay and iTunes)
  • Special categories of data (Biometric Data)

Registration in the App or website

Users registered in the App or on the website

  • Identification data (Email address; Name and surname; Telephone)
  • Economic, financial and insurance (PayPal; Shop Pay; Apple Pay; Google Pay)
  • Credit information (Bank, debit or credit card details.)
  • Other categories (Password)

Online purchasing management in the App or Web

Users registered in the App or on the website

  • Identification data (Email address; Name and surname; Telephone)
  • Economic, financial and insurance (PayPal; Shop Pay; Apple Pay; Google Pay)
  • Credit information (Bank, debit or credit card details.)
  • Other categories (Password)

Ecommerce Clients

  • Identification data (Name and Surname; Postal address; NIF / NIE / Passport; Email address; Telephone)
  • Economic, financial and insurance (Bank details; Credit cards; PayPal; Shop Pay; Google Pay)
  • Transactions of goods and services (Financial transactions)

Employees

  • Identification data (Electronic address)

Social networks

  • Followers Identification data (Name and Surname; Email address)

Customer Management

Customers

  • Identification data (Name and Surname; Postal address; NIF / NIE / Passport; Email address; Telephone)
  • Economic, financial and insurance (Bank details)
  • Transactions of goods and services (Financial transactions)

g.-Rights of interested parties

What are the rights that protect you?

Current data protection regulations protect you with a series of rights in relation to the use we give to your data. Each and every one of your rights are individual and non-transferable, that is, they can only be exercised by the owner of the data, after verification of their identity.

Below, we indicate what rights you have:

  • Request ACCESS to your personal data
  • Request RECTIFICATION of your data
  • Request the DELETION or elimination of your data (right to be "forgotten")
  • LIMIT or OPPOSE the use we give to your data
  • Right to PORTABILITY of your data in cases of telecommunications or internet services.
  • Right to WITHDRAW your consent at any time
  • Right to file a COMPLAINT regarding data protection before the Control Authority: Spanish Agency for
  • Data Protection

How can you exercise your rights in relation to your data?

To exercise your rights of access, rectification, deletion, limitation or opposition, portability and withdrawal of your consent, you can do so as follows:

Website Inquiries

  • Responsible: MMO 2021 SL
  • Telephone: 628652769
  • Email: online@monchomoreno.com
  • Website: https://www.monchomoreno.com

Commercial communications

  • Responsible: MMO 2021 SL
  • Telephone: 628652769
  • Email: online@monchomoreno.com
  • Website: https://www.monchomoreno.com

Chat web page WhatsApp

  • Responsible: MMO 2021 SL
  • Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
  • Telephone: 328652769
  • Email: online@monchomoreno.com
  • Website: https://www.monchomoreno.com

Cookies, pixel and tracking

  • Responsible: MMO 2021 SL
  • Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
  • Telephone: 628652769
  • Email: online@monchomoreno.com
  • Website: https://www.monchomoreno.com

App Store and Google Play

  • Responsible: MMO 2021 SL
  • Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
  • Telephone: 628652769
  • Email: online@monchomoreno.com
  • Website: https://www.monchomoreno.com

Registration in the App or website

  • Responsible: MMO 2021 SL
  • Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
  • Telephone: 628652769
  • Email: online@monchomoreno.com
  • Website: https://www.monchomoreno.com

Online purchasing management in the App or Web

  • Responsible: MMO 2021 SL
  • Telephone: 628652769
  • Email: online@monchomoreno.com
  • Website: https://www.monchomoreno.com

Social networks

  • Responsible: MMO 2021 SL
  • Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
  • Telephone: 628652769
  • Email: online@monchomoreno.com

Customer Management

  • Responsible: MMO 2021 SL
  • Address: C/Velázquez 76 lower right. 28001, Madrid (Madrid), Spain
  • Telephone: 628652769
  • Email: online@monchomoreno.com

How can you file a claim?

In addition to the rights that assist you, if you believe that your data is not being collected or processed in accordance with current Data Protection regulations, you may make a claim to the Control Authority, whose contact information is indicated below:

Spanish Data Protection Agency

  • C/. Jorge Juan, 6. 28001, Madrid (Madrid), Spain
  • Email: info@aepd.es- Telephone: 912663517
  • Web: https://www.aepd.es

h.-Consent and acceptance

Acceptance of this document indicates that you understand and accept all the clauses of our privacy policy and therefore authorize the collection and processing of your personal data under these terms. This acceptance is made by activating the "Reading and Acceptance" checkbox of our Privacy Policy.

4.- SERVICE AVAILABILITY

To place an order you must be over 18 years of age.

We currently ship orders to destinations within mainland Spain.

5.- HOW TO MAKE A PURCHASE OR ORDER

To place an order, you must follow the online purchase procedure and click on “Continue with payment - Pay now”. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Likewise, we will inform you by email when you have left our facilities (the “Shipping Confirmation”).

6.- TECHNICAL MEANS TO CORRECT ERRORS

If you detect that an error has occurred when entering your personal data during your registration as a user of this Website, you can modify them in the “My Account” section.

In any case, you may correct errors related to the personal data provided during the purchase process by contacting the

customer service through the telephone number 628652769, or the email address online@monchomoreno.com , as well as exercising the right of rectification contemplated in our Privacy Policy through mdelapena@auratechlegal.es.

This Website shows confirmation windows in various sections of the purchasing process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this Website offers details of all the items that you have added to your basket during the purchasing process, so that, before making the payment, you can modify the details of your order.

If you detect an error in your order after completing the payment process, you must immediately contact our customer service, at the telephone number or email address mentioned above, to correct the error. .

7.- PRODUCT AVAILABILITY

All purchases are subject to product availability. If difficulties arise regarding the supply of products or in the unlikely event that a product is missing (after placing your order) as that item is not in stock, we will inform you of the delay in delivery and If you do not wish to continue with the purchase, you can cancel it and we will refund any amount you may have paid.

8.- DELIVERY

We review the assortment of items offered in our online store daily, so you can only purchase products that are available at that time. The delivery procedure will be as follows unless there are circumstances arising from the customization of the products:

  • From Monday to Friday, orders received before 12:00 are processed the same day and delivered within 48 or 72 hours, as long as they are working hours. In special periods such as Black Friday, Sales, Christmas,... delivery times may be altered.
  • Orders placed from Friday from 12:00 to Sunday are processed on Monday, or, where applicable, the first non-holiday business day.

Deliveries cannot be made on Saturdays, Sundays or holidays and delivery times refer to the first attempt by the transport agency.

If for any reason attributable to MMO 2021 SL after 5 days after the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.

For the purposes of these Conditions, it will be understood that “delivery” has occurred or that the order has been “delivered” at the moment in which you or a third party indicated by you acquires material possession of the products, which is will prove receipt of the order at the agreed delivery address by signing.

To check the Shipping Costs, you can check in the last step of purchase confirmation.

9.- IMPOSSIBILITY OF DELIVERY

If it is impossible for us to deliver your order, after the 2 aforementioned delivery attempts and without you having contacted the transport company for this purpose, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent again or you can pick it up.

10.- PRICE AND PAYMENT

The prices on this Website include VAT, but exclude shipping costs, which will be added to the total amount. For these purposes, delivery in Mainland Spain is €6 for all orders equal to or less than €50. For orders over €50 the shipping cost will be assumed by MMO 2021 SL

Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Once you have selected all the items you want to purchase, they will have been added to your cart and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. Likewise, during the purchase process, before making payment, you can modify the details of your order. Likewise, you have a detail of all the orders placed in your profile section on our website.

You can use Visa, Mastercard, PayPal, ShopPay and Google Pay cards as a means of payment.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will pre-authorize your card to ensure there are sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouses. If your payment method is Paypal, ShopPay and Google Pay. The charge will be made at the time we confirm the order.

By clicking “Pay Now” you are confirming that the credit card is yours.

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

11.- BILLING

You expressly authorize us to issue the invoice in electronic format and waive its physical delivery on paper.

13.- RETURN POLICY

  1. Return policy

13.1.-Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify the Controller, MMO 2021 SL by writing to us at online@monchomoreno.com or through your profile on our website, of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email) and send it to us at the address C/Velázquez 76 on the right. 28001, Madrid (Madrid), Spain. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

13.2.- Consequences of withdrawal

In case of withdrawal on your part, we will return all payments received from you, including delivery costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction. You will not incur any costs as a result of the refund. Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

You will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:

  • Personalized items.
  • Goods sealed for hygiene reasons that have been unsealed after delivery.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the the product/s while they are in your possession. Please return the item using or including all its original packaging, instructions and other documents that may accompany it. In any case, you must submit, along with the product to be returned, the duly completed receipt that you will have received at the time of delivery of the product. Returns are at the customer's expense. The shipping address for the products you wish to reject is Calle Velazquez 76, Bajo Derecho 28001 Madrid.

Please note that if you decide to return the items to us postage collect we will be authorized to charge you for any costs we may incur.

After examining the item we will inform you if you are entitled to a refund of the amounts paid. Reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods. The refund will always be made in the same payment method that you used to pay for the purchase. You will bear the cost and risk of returning the products to us, as stated above. If you have any questions, you can contact us at the following email address online@monchomoreno.com

13.3.- Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the contract, you must contact us immediately through online@monchomoreno.com providing the product data as well as of the damage you suffer, or by calling the number 628652769 where we will tell you how to proceed.

You can return the product by giving it to a courier that we will send to your home.

We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for products that are returned due to a defect or defect, when it actually exists, will be fully refunded, including the delivery costs incurred to deliver the item to you and the costs you would have incurred to return it to us. The refund will be made in the same payment method that was used to pay for the purchase.

In any case, the rights recognized by current legislation remain safe.

14.- GUARANTEES

If you contract as a consumer and user, we offer you guarantees on the products that we sell through this website, in the terms legally established for each type of product, responding, therefore, for any lack of conformity that may arise. within 3 months from delivery of the product.

It is understood that the products comply with the contract provided that (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) they present the usual quality and performance of a product of the same type. that are reasonably expected.

In the event that the product shows any damage in the terms indicated above, please contact MMO 2021 SL customer service immediately to indicate the procedure for returning the product. At the time that its defects are verified, all financial amounts paid will be refunded. The return of the products will in no case entail a direct cost for the customer.

When a product does not comply, the client may choose between replacing or repairing it, without the costs that these events entail being charged to the client.

To record the claim and begin processing the incident, the client must write an email to online@monchomoreno.com indicating the facts and will be provided with the necessary instructions to respond to their request.

15.- RESPONSIBILITY AND EXEMPTION OF LIABILITY

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased on our Website will be strictly limited to the purchase price of such product.

MMO 2021 SL declines all responsibility related to the improper or incorrect use of any of the products distributed through https://www.monchomoreno.com.

16.- TRANSFER OF RIGHTS AND OBLIGATIONS

The contract is binding on both you and us, as well as our respective successors, assigns and assigns.

You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We may transfer, assign, charge, subcontract or otherwise transfer a contract or any of the rights or obligations derived from it, at any time during its validity. For the avoidance of doubt, such transmissions, assignments, liens or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , which we could have granted.

17.- RESIGNATION

No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from these Conditions.

No waiver on our part of any of these Conditions or of any rights or actions arising from a contract will be effective unless it is expressly stated to be a waiver and is formalized and communicated to you in writing.

18.- PARTIAL NULLITY

If any of these Conditions or any provision of a contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

19.- COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between you and MMO 2021 SL in relation to the subject matter thereof and replace any other pact, agreement or previous promise agreed upon between you and MMO. 2021 SL verbally or in writing.

You acknowledge that you have consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of you prior to the contract, except for that which is expressly mentioned in the these Conditions.

Neither you nor we will have any remedy against any untrue statement made by the other party, whether oral or written, prior to the date of a contract (unless such untrue statement was made fraudulently) and the only remedy available to you is the other party will be for breach of contract in accordance with the provisions of these Conditions.

20.- RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Conditions at any time.

You will be subject to the policies and Conditions in force at the time you use this website or place each order, unless by law or decision of government agencies we must make retroactive changes to said policies,

Conditions or Privacy Policy, in which case, possible changes will also affect the orders that you have previously placed.

21.- APPLICABLE LEGISLATION AND JURISDICTION

The use of our website https://www.monchomoreno.com and the contracts for the purchase of products through said Website will be governed by the Spanish legislation of the City of Madrid.

Any controversy that arises or is related to the use of the Website or with said contracts will be submitted to the non-exclusive jurisdiction of the courts and tribunals of Madrid.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.

22.- COMMENTS, SUGGESTIONS AND COMPLAINTS

Your comments and suggestions will be welcomed. We ask you to send us such comments and suggestions, as well as any query, complaint or claim, through our contact form, the telephone number or the postal or email address indicated in clause 2 of these Conditions.

In addition, we have official complaint forms available to consumers and users. You can request them by calling the phone or emailing online@monchomoreno.com

Your complaints and claims to our customer service will be attended to in the shortest possible time and, in any case, within the legally established period. Likewise, they will be registered with an identification code that we will inform you and will allow you to track them.

If you as a consumer consider that your rights have been violated, you can direct your complaints to us through the email address online@monchomoreno.com in order to request an extrajudicial dispute resolution.

In this sense, if the acquisition between you and us has been concluded online through our website, in accordance with EU Regulation No 524/2013, we inform you that you have the right to request an extrajudicial dispute resolution with us. on consumer matters accessible through the Internet address http://ec.europa.eu/consumers/odr/ .